Bring your internal tools into Helply.
Build apps that put the data and Actions your team needs directly inside the customer support workflow.
Trusted by 1,400+ companies globally
Available to every Helply agent and teammate
Why teams use Custom Apps
Bring internal data into support
Put information from your own systems where humans and AI agents can use it while working on customer issues.
Give agents custom capabilities
Build Tools and supported Actions around workflows that are unique to your company.
Keep your team in one workspace
Reduce tab switching by bringing the systems your team relies on closer to the customer conversation.
Build around your business
Create support workflows that match the way your company actually operates instead of being limited to off-the-shelf integrations.
How to install
- 01
Create your Custom App
Start a new app from Helply's developer settings.
- 02
Connect your systems
Configure the data and supported Actions your app exposes.
- 03
Add it to Helply
Make the app available to the appropriate humans, agents, and workflows.
What can a Custom App do?
It can connect supported internal data and capabilities to your Helply workflow.
Can AI agents use Custom Apps?
Where you've exposed the app as an available Tool or Action.
Can we build around proprietary systems?
Yes.
Can different teams use different apps?
Apps can be configured around the workflows that need them.
Connect Helply to the tools your business runs on.
Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.
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Connect Custom Apps to Helply.
Meet your customers where they are and give every team the full story.
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