Custom Call Recorder
Bring calls from any recorder into Helply.
Send supported recordings and transcripts into Helply so they become part of the customer story and context your agents can use.
Trusted by 1,300 companies globally
Why teams use it
Use the recorder you already have
Bring supported calls into Helply even when your meeting or recording platform doesn't have a native integration.
Give agents transcript context
Make supported call transcripts part of the customer context humans and AI agents can use.
Surface signals from conversations
Use call content alongside support interactions to help identify customer needs, risk, requests, and opportunities.
Keep calls in the customer timeline
Connect customer conversations across calls and tickets instead of leaving them scattered across separate systems.
Helply×How to install
Step 1
Create API access
Configure the appropriate Helply API credentials.
Step 2
Send call information
Send supported recording, transcript, participant, and customer information into Helply.
Step 3
Automate the workflow
Connect your recorder so new calls are sent to Helply automatically.
Frequently asked questions
No. Custom Call Recorder is designed for other recording systems.
A transcript is needed when AI agents need to work with the content of the call.
Using supported customer or participant identifiers.
Yes, when usable transcript context is available.
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Connect Custom Call Recorder to Helply.
Meet your customers where they are and give every team the full story.