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Bring calls from any recorder into Helply.

Send supported recordings and transcripts into Helply so they become part of the customer story and context your agents can use.

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Integrations › Custom Call Recorder
EJS
Custom Call RecorderConnected
Custom Call RecorderHelply
Use the recorder you already have
Give agents transcript context
Surface signals from conversations
Keep calls in the customer timeline

Available to every Helply agent and teammate

Why teams use Custom Call Recorder

01

Use the recorder you already have

Bring supported calls into Helply even when your meeting or recording platform doesn't have a native integration.

02

Give agents transcript context

Make supported call transcripts part of the customer context humans and AI agents can use.

03

Surface signals from conversations

Use call content alongside support interactions to help identify customer needs, risk, requests, and opportunities.

04

Keep calls in the customer timeline

Connect customer conversations across calls and tickets instead of leaving them scattered across separate systems.

How to install

  1. 01

    Create API access

    Configure the appropriate Helply API credentials.

  2. 02

    Send call information

    Send supported recording, transcript, participant, and customer information into Helply.

  3. 03

    Automate the workflow

    Connect your recorder so new calls are sent to Helply automatically.

Frequently asked questions

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Do we need to use a native Helply call integration?

No. Custom Call Recorder is designed for other recording systems.

Does Helply need a transcript?

A transcript is needed when AI agents need to work with the content of the call.

How are calls associated with customers?

Using supported customer or participant identifiers.

Can call content surface customer signals?

Yes, when usable transcript context is available.

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Connect Custom Call Recorder to Helply.

Meet your customers where they are and give every team the full story.

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