Groove is now Helply.
iFrame Embeds

iFrame Embeds

Put the tools your team already uses inside Helply.

Embed dashboards, internal tools, and customer-specific views beside the conversation so your team doesn't have to keep switching tabs.

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Why teams use it

Keep existing tools close

Put dashboards, admin panels, and internal tools beside the customer conversation instead of making your team jump between tabs.

Show the right customer automatically

Pass supported customer context into embedded views so your team lands on information relevant to the conversation.

Use different embeds for different jobs

Show the tools your team needs based on where they're working inside Helply.

Keep the tools you've already built

Bring existing internal interfaces into your support workflow without rebuilding them as native Helply features.

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How to install

Step 1

Add an Embed

Create a new supported embed inside Helply.

Step 2

Configure your URL

Add your application URL and supported customer variables.

Step 3

Choose where it appears

Select the Helply surfaces where your team should see the embedded tool.

Frequently asked questions

Use an Embed when a human primarily needs to view an existing interface. Use a Custom App when Helply or an AI agent needs structured access to the underlying data or Actions.

Not necessarily.

No. Use a Custom App or Tool connection when an agent needs structured access to the data.

Yes, provided the destination supports being embedded.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Connect iFrame Embeds to Helply.

Meet your customers where they are and give every team the full story.