Customer Support

All blog posts related to Customer Support.

The 8 Best AI Agents for Customer Service in 2026 (B2B Buyer's Guide)

Customer Support

The 8 Best AI Agents for Customer Service in 2026 (B2B Buyer's Guide)

Compare The 8 Best AI Customer Service Agents For B2B Teams: Real Pricing Models, Slack Connect Support, And How To Test One Before You Buy.

Bildad Oyugi
Knowledge Base SEO: How to Get Your Help Center Found

Customer Support

Knowledge Base SEO: How to Get Your Help Center Found

Rank Help Center Articles In Google And Get Cited By ChatGPT: Ticket-Driven Topics, Schema, Subfolder Strategy, And llms.txt For B2B Teams.

Alex Turnbull
Zendesk vs. Help Scout vs. Helply: A B2B Support Buyer's Comparison (2026)

Customer Support

Zendesk vs. Help Scout vs. Helply: A B2B Support Buyer's Comparison (2026)

Zendesk Is $165 a Seat With Copilot, Help Scout Is $25 to $75 a User, Helply Is $1 a Ticket. See What a 12-Person Team Pays on Each.

Bildad Oyugi
B2B Customer Experience: What It Is, and Where It Actually Happens

Customer Support

B2B Customer Experience: What It Is, and Where It Actually Happens

B2B Customer Experience Is Decided In The Support Queue, Not The Survey. What It Is, How It Differs, And How To Measure It In Dollars.

Bildad Oyugi
16 Customer Service Mistakes That Cost B2B Companies Accounts

Customer Support

16 Customer Service Mistakes That Cost B2B Companies Accounts

Eight Of These Customer Service Mistakes Show Up In Your Ticket Data. Eight Don't, And Those Are The Ones That Lose Accounts At Renewal.

Bildad Oyugi
B2B Customer Service: Best Practices for Lean Teams

Customer Support

B2B Customer Service: Best Practices for Lean Teams

B2B Customer Service Best Practices For Lean Teams: Who Owns Each Ticket, Where Revenue Signals Go, Real Examples, And What It Should Cost.

Bildad Oyugi
Customer Service Workflows for B2B Support Teams

Customer Support

Customer Service Workflows for B2B Support Teams

Build a customer service workflow that holds at scale. Eight B2B workflows, a five-stage model, target metrics, and a free template. Request access.

Bildad Oyugi
B2B Customer Service: What Support Owns After the Deal Closes

Customer Support

B2B Customer Service: What Support Owns After the Deal Closes

Post-Purchase Customer Support Depends On What Was Bought. Get The Ownership Map, SLAs By Ticket Type, Cost Math, And The Metrics That Matter.

Bildad Oyugi
Customer Service Segmentation: How B2B Teams Decide Who Gets What

Customer Support

Customer Service Segmentation: How B2B Teams Decide Who Gets What

How B2B Teams Segment Customers by ARR, Renewal Risk, and Health, With a Four-Tier Model, Response Targets, and a Copy-Paste Template.

Bildad Oyugi

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