Customer Support

All blog posts related to Customer Support.

Customer Support

Customer Service Collaboration: How B2B Support Teams Actually Work Together

Tickets Stall When the Right Person Cannot See Them. Four Collaboration Paths, Swarming vs. Tiers, and the Metrics That Prove It Works.

Bildad OyugiJul 30, 2026

Customer Support

Customer Service Psychology: What Holds Up, What Doesn't

Most customer service psychology advice rests on frameworks that failed testing. See what replicates, and what to coach instead.

Bildad OyugiJul 30, 2026

Customer Support

Customer Service Motivation: 7 Ways to Motivate Your Customer Service Team

Customer Service Motivation That Works: Seven Ways To Motivate Your Customer Service Team, Four Demotivators To Remove, and Quotes To Inspire Your Team.

Bildad OyugiJul 29, 2026

Customer Support

Customer Service Phrases to Use in 2026 (and 12 to Avoid)

Powerful customer service phrases to use, grouped by scenario, plus the 12 to avoid and the research on why they fail.

Bildad OyugiJul 28, 2026

Customer Support

How to Write a Customer Service Training Manual (With a Free Template)

The 10 Sections Every Customer Service Training Manual Needs, Plus A Free Copy-Ready Template Built For B2B Software Teams. No Email Required.

Bildad OyugiJul 28, 2026

Customer Support

Customer Service Burnout in B2B: Why the Standard Advice Doesn't Work

Why Customer Service Burnout Hits B2B Support Teams Differently, What the 74% Stat Really Says, And How To Fix a Customer Service Job Nobody Can Sustain.

Bildad OyugiJul 27, 2026